A Look Inside Tuck Home Services: Team Values and Culture

Hello!

As the new year gets underway, we wanted to do something a little different with this month’s newsletter.

Instead of highlighting our services, recent projects, or what we’re building next, we wanted to talk about the people behind the work at Tuck Home Services – our employees and subcontractors – and how we think about building a strong, lasting culture at THS.

Our Team

At this point, most of our core team has been with us for nearly three years, which is something we take real pride in. In an industry known for turnover, that kind of consistency and loyalty doesn’t happen by accident.

The Five THS Values

Everything we do – how jobs are planned, how issues are handled, how we think about hiring – comes back to our core values:

• Professionalism – Doing things the right way, even when it’s harder
• Communication – Clear, honest, and timely
• Teamwork – Internally and with our partners
• Constant Improvement – Always getting a little better
• Quirkiness – Because personality and humor matter too

These aren’t empty words in a handbook. They’re how we set priorities and make decisions day to day.

Investing in Our People

Over the past year, we continued to invest in the team:

• Competitive base pay
• 18 total paid time off days, including holidays
• Supplemental insurance through Aflac
• Performance bonuses
• 401(k) with company match

We believe that when people feel supported and respected, the quality of work improves, and our customers can see that difference. 

How We Work With Subcontractors

Our subcontractors are a critical part of the THS ecosystem, and we’re intentional about who we work with. Up front, we focus on alignment around:

• Quality work
• Customer satisfaction
• Shared values

We work hard to build trust early. Our responsibility to subcontractors is to provide clear scopes of work, realistic expectations, and prompt payment. In return, we expect professionalism and pride in the work. When that alignment is there, everyone wins, especially the customer.

Thank You

If you’ve worked with us before, you’ve likely met some of the people in the photos in this newsletter. If not, know that real humans – who care about their work and your satisfaction – are behind our work.

We are not perfect, and we do make mistakes. When that happens, we own them and do everything in our power to find solutions. Many of our best customers have been with us through some growing pains.

Thank you for trusting us with your home and property. And if we haven’t worked together yet, we appreciate you considering us for a project or service.

We don’t take that lightly, and we’re excited for another great year.

Sincerely,
Jake and the THS Team